Payer coverage
naviHealth prior authorization, automated.
Docflow automates prior authorization requests on naviHealth, Optum's post-acute care management platform.
This is how you try Docflow: a 30-day pilot, fully refundable if you're not satisfied.
Reserve your start week.
What your team deals with on naviHealth.
naviHealth, part of Optum, manages post-acute care for health plans. Requests and their status are handled on its provider portal.
- Post-acute requests are time-sensitive, often tied to a discharge.
- Clinical detail has to support the level of care requested.
- Status changes need to reach your team quickly.
From order to decision, without your team logging in.
- 01
Build the request
Docflow reads the order and clinicals from your system and fills in everything naviHealth asks for.
- 02
Submit it
Docflow signs in to naviHealth with your team's login, submits the request and attaches the documents.
- 03
Follow it to a decision
Docflow checks back every 12 hours until there's a decision, and flags any request for more information to your team.
- 04
Write it back
The decision and authorization number land in your system, on the right order, with a record of every step.
naviHealth questions.
How quickly does Docflow submit naviHealth requests?
Docflow starts as soon as the order and clinicals arrive, any hour of the day, and flags anything missing right away.
Does Docflow need its own naviHealth account?
No. Docflow uses your team's login, stored encrypted, so requests are submitted under your organization like they are today.
How long does it take to get started?
Start with a 30-day pilot on your real work. If you're not satisfied, you get a full refund.
Other portals Docflow submits on.
Hand us your naviHealth queue.
Start with a 30-day pilot, fully refundable if you're not satisfied.
This is how you try Docflow: a 30-day pilot, fully refundable if you're not satisfied.
Reserve your start week.
HIPAA compliant
SOC 2® Type 1Always on, always improving