Frequently Asked Questions
Frequently Asked Questions
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General
Product & Technology
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Business Value
Getting Started
What is Docflow?
Docflow is like a business process outsourcing (BPO) partner — but instead of sending your work offshore, we train AI to do it. If a human can learn to run a process, Docflow can replicate it with custom AI workers that work 24/7.
Who is Docflow for?
We serve both durable medical equipment (DME) providers and skilled nursing facility (SNF) operators of all sizes. Docflow is ideal for organizations that have staff spending hours every day on repetitive paperwork, data entry, or compliance tasks.
What kinds of processes are best for Docflow?
Docflow is best for repetitive, labor-intensive workflows where staff would otherwise need to do the same task all day, every day. Common examples include prior authorizations, patient intake, claims packets, and fax/email document handling.
How does Docflow work?
Onboarding Docflow is like onboarding a new employee. You describe how your process works, and we learn it. At first, you review our work closely and make corrections. Within a few weeks, you’ll be confident enough to sit back and let Docflow handle it.
If you need to make a change later, simply explain the update in the Docflow platform. We’ll apply the change immediately — no lengthy retraining or guesswork.
Does Docflow “guess” like other AI tools?
No. We use as much deterministic code and strict business rules as possible. That means Docflow follows your instructions exactly, just like a well-trained employee. Consistent rules produce consistent outcomes — and you stay in control.
Does Docflow integrate with my existing systems?
Yes. Docflow works with common DME and SNF systems such as Brightree, and we can connect to other EMRs and billing platforms through secure integrations.
Is Docflow HIPAA compliant?
Yes. Docflow is built for healthcare and designed with HIPAA compliance in mind. All data is encrypted in transit and at rest. Every processed document is traceable, so you always know what was done and why.
Can I see how Docflow made a decision?
Absolutely. Every document Docflow processes is logged, with clear traceability showing why an action was taken. This gives you confidence, audit readiness, and peace of mind.
How much can Docflow save me?
Customers typically reduce staffing needs by 2–3 FTEs per workflow while eliminating overtime. For example, one national distributor saved over $60,000 annually by replacing manual form processing with Docflow.
Does Docflow only save labor costs?
No. Faster order processing improves cash flow, eliminates backlogs, and ensures patients are served without delays. It’s about both efficiency and better care.
Is Docflow right for me if I’m growing my business?
Yes. Many customers use Docflow to scale without adding headcount. Others use it to run leaner, reducing labor costs while keeping service levels high.
Do I need to change how my facilities send paperwork?
No. Facilities can keep sending faxes, emails, or forms the same way they do today. Docflow plugs into your existing workflow.
How do I get started with Docflow?
Request a demo through our website. We’ll learn your process, set up Docflow to run it, and within a few weeks you’ll be offloading repetitive work to AI — with full control and oversight.
All
What is Docflow?
Docflow is like a business process outsourcing (BPO) partner — but instead of sending your work offshore, we train AI to do it. If a human can learn to run a process, Docflow can replicate it with custom AI workers that work 24/7.
Who is Docflow for?
We serve both durable medical equipment (DME) providers and skilled nursing facility (SNF) operators of all sizes. Docflow is ideal for organizations that have staff spending hours every day on repetitive paperwork, data entry, or compliance tasks.
What kinds of processes are best for Docflow?
Docflow is best for repetitive, labor-intensive workflows where staff would otherwise need to do the same task all day, every day. Common examples include prior authorizations, patient intake, claims packets, and fax/email document handling.
How does Docflow work?
Onboarding Docflow is like onboarding a new employee. You describe how your process works, and we learn it. At first, you review our work closely and make corrections. Within a few weeks, you’ll be confident enough to sit back and let Docflow handle it.
If you need to make a change later, simply explain the update in the Docflow platform. We’ll apply the change immediately — no lengthy retraining or guesswork.
Does Docflow “guess” like other AI tools?
No. We use as much deterministic code and strict business rules as possible. That means Docflow follows your instructions exactly, just like a well-trained employee. Consistent rules produce consistent outcomes — and you stay in control.
Does Docflow integrate with my existing systems?
Yes. Docflow works with common DME and SNF systems such as Brightree, and we can connect to other EMRs and billing platforms through secure integrations.
Is Docflow HIPAA compliant?
Yes. Docflow is built for healthcare and designed with HIPAA compliance in mind. All data is encrypted in transit and at rest. Every processed document is traceable, so you always know what was done and why.
Can I see how Docflow made a decision?
Absolutely. Every document Docflow processes is logged, with clear traceability showing why an action was taken. This gives you confidence, audit readiness, and peace of mind.
How much can Docflow save me?
Customers typically reduce staffing needs by 2–3 FTEs per workflow while eliminating overtime. For example, one national distributor saved over $60,000 annually by replacing manual form processing with Docflow.
Does Docflow only save labor costs?
No. Faster order processing improves cash flow, eliminates backlogs, and ensures patients are served without delays. It’s about both efficiency and better care.
Is Docflow right for me if I’m growing my business?
Yes. Many customers use Docflow to scale without adding headcount. Others use it to run leaner, reducing labor costs while keeping service levels high.
Do I need to change how my facilities send paperwork?
No. Facilities can keep sending faxes, emails, or forms the same way they do today. Docflow plugs into your existing workflow.
How do I get started with Docflow?
Request a demo through our website. We’ll learn your process, set up Docflow to run it, and within a few weeks you’ll be offloading repetitive work to AI — with full control and oversight.
All
What is Docflow?
Docflow is like a business process outsourcing (BPO) partner — but instead of sending your work offshore, we train AI to do it. If a human can learn to run a process, Docflow can replicate it with custom AI workers that work 24/7.
Who is Docflow for?
We serve both durable medical equipment (DME) providers and skilled nursing facility (SNF) operators of all sizes. Docflow is ideal for organizations that have staff spending hours every day on repetitive paperwork, data entry, or compliance tasks.
What kinds of processes are best for Docflow?
Docflow is best for repetitive, labor-intensive workflows where staff would otherwise need to do the same task all day, every day. Common examples include prior authorizations, patient intake, claims packets, and fax/email document handling.
How does Docflow work?
Onboarding Docflow is like onboarding a new employee. You describe how your process works, and we learn it. At first, you review our work closely and make corrections. Within a few weeks, you’ll be confident enough to sit back and let Docflow handle it.
If you need to make a change later, simply explain the update in the Docflow platform. We’ll apply the change immediately — no lengthy retraining or guesswork.
Does Docflow “guess” like other AI tools?
No. We use as much deterministic code and strict business rules as possible. That means Docflow follows your instructions exactly, just like a well-trained employee. Consistent rules produce consistent outcomes — and you stay in control.
Does Docflow integrate with my existing systems?
Yes. Docflow works with common DME and SNF systems such as Brightree, and we can connect to other EMRs and billing platforms through secure integrations.
Is Docflow HIPAA compliant?
Yes. Docflow is built for healthcare and designed with HIPAA compliance in mind. All data is encrypted in transit and at rest. Every processed document is traceable, so you always know what was done and why.
Can I see how Docflow made a decision?
Absolutely. Every document Docflow processes is logged, with clear traceability showing why an action was taken. This gives you confidence, audit readiness, and peace of mind.
How much can Docflow save me?
Customers typically reduce staffing needs by 2–3 FTEs per workflow while eliminating overtime. For example, one national distributor saved over $60,000 annually by replacing manual form processing with Docflow.
Does Docflow only save labor costs?
No. Faster order processing improves cash flow, eliminates backlogs, and ensures patients are served without delays. It’s about both efficiency and better care.
Is Docflow right for me if I’m growing my business?
Yes. Many customers use Docflow to scale without adding headcount. Others use it to run leaner, reducing labor costs while keeping service levels high.
Do I need to change how my facilities send paperwork?
No. Facilities can keep sending faxes, emails, or forms the same way they do today. Docflow plugs into your existing workflow.
How do I get started with Docflow?
Request a demo through our website. We’ll learn your process, set up Docflow to run it, and within a few weeks you’ll be offloading repetitive work to AI — with full control and oversight.
