For HME and DME suppliers
Back-office automation for HME and DME.
Prior auths, intake, signed orders, resupply and order entry, done inside your billing software and payer portals by one system that learns how your team works.
This is how you try Docflow: a 30-day pilot, fully refundable if you're not satisfied.
Reserve your start week.
Works inside
- Brightree
- NikoHealth
- TIMS
- Nymbl
- Medbill TrueSource
- Bonafide
- TeamDME!
- ResMed AirView
- React Health
- Parachute Health
- Salesforce
- Your homegrown system
You know the drill.
Orders stuck waiting on paperwork
A signed CMN, a face-to-face note or chart notes, and nobody has time to chase the office again.
Prior auths sitting on a portal
Submitted days ago, decided yesterday, and nobody has checked.
Re-auths that lapse
The authorization expires before anyone notices, and the patient's resupply stalls.
Referrals retyped by hand
Faxes and emails keyed into your billing software one field at a time.
From referral to delivery, and everything after.
Prior auth and re-auths →
On CareCentrix, eviCore, Availity, Medicaid and more, followed to a decision and written back.
Intake and order entry →
Referrals read, the patient matched, the sales order created in your billing software.
Signed orders and CMNs →
Requests faxed, offices called, signed copies matched to the order.
Eligibility →
Coverage checked before the order is built.
CPAP compliance →
Devices registered, usage tracked through the window, reports filed on the order.
Resupply →
Patients reached when supplies are due, and their answers logged.
Deep in the product lines you carry.
Sleep and PAP
Respiratory and oxygen
Mobility
Speech-generating devices
Enteral nutrition
Wound care
Compression
Breast pumps
Works inside your billing software, not beside it.
- 01
Reads the order in your billing software
Patient, items, payer and documents, the way your team sees them.
- 02
Does the work where it lives
On the payer's portal, by phone or by fax.
- 03
Updates the order in your billing software
The authorization, notes and WIP status, in your formats.
Works inside
- Brightree
- NikoHealth
- TIMS
- Nymbl
- Medbill TrueSource
- Bonafide
- TeamDME!
- ResMed AirView
- React Health
- Parachute Health
- Salesforce
- Your homegrown system
Running in production at HME and DME suppliers today.
570,460back-office tasks automated in production
Nationwide
DME · CPAP, PAP, mobility
Dasco
DME · Multistate, 25+ years
Key Medical
DME · Regional, fast-growing
AbleNet
DME · AAC, speech devices
Ask it anything. Change it anytime.
"How many E0601 orders came from Aetna this month?"
Docflow builds the report.
"Leave notes in this format from now on."
Docflow proposes the change for your approval.
"Give Maria's cases to Jen while she's out."
Done.
It gets better the more it works.
Docflow learns your payers, products and rules as it runs, so it handles more of your cases on its own over time. If you ever add another workflow, it starts with everything it already knows.
Suggested by Docflow
Ask the clinic for the missing AHI
CPAP orders from one sleep clinic keep arriving without the AHI.
- Suggested
- Approved
- Deployed
- Verified
HME questions.
What systems do you integrate with?
Brightree, NikoHealth, TIMS, Nymbl and Medbill TrueSource, plus homegrown systems. If your team works in it on a computer, Docflow can work in it too, and it updates each order with authorizations, notes and status in the formats your team already uses. See every integration.
Do you submit on CareCentrix and eviCore?
Yes, along with Availity, Carelon, UnitedHealthcare, state Medicaid portals and more. See the full list on our coverage page. See payer coverage.
Can it check CPAP compliance?
Yes. Docflow pulls usage from AirView and React Health and attaches it to re-auths.
What about Medicare's new prior auth codes?
K0005, E0194, L1833 and five more orthoses need prior authorization from October 28, 2026. Docflow can flag them at intake and submit the requests. Read what changed.
Start automating your HME back office today.
See it run inside your billing software in a demo, then go live with a 30-day pilot.
This is how you try Docflow: a 30-day pilot, fully refundable if you're not satisfied.
Reserve your start week.
HIPAA compliant
SOC 2® Type 1Always on, always improving